Shipping and Returns

📦 Shipping & Returns

At iDressYou, we’re committed to delivering your order quickly and reliably — wherever you are in the world.

🌍 Worldwide Shipping

We offer worldwide delivery with the following estimated shipping times:

United Kingdom: 3–5 business days
Europe: 5–7 business days
Rest of the World: 7–15 business days

⏱ Please note: These timeframes include a 1–2 day processing time.

📫 Shipping Policy Details

Tracked Shipping: All packages come with a tracking number for peace of mind.
Accurate Address Required: Ensure your shipping address is complete and correct. iDressYou is not responsible for delays or failed deliveries due to incorrect addresses.
Delays & Exceptions: We strive for timely delivery but delays can occur due to customs, holidays, or high-volume periods. We appreciate your patience.

📦 Tracking Information

Once your order is shipped, you'll receive an email with tracking details.
📍 For some regions, tracking may take up to 3 business days to become active.

If you don’t receive your tracking link, contact us at: Contact@idressyou.co.uk

🚨 Lost or Missing Packages

If a package is lost in transit and confirmed by the courier, we will issue a replacement or refund.
Please verify your shipping and billing information before completing checkout to avoid delivery issues.

🌐 Customs & Duties

Customers are responsible for any customs or import duties charged in their country.
We are not liable for additional fees once the order is shipped.

🔄 Return & Refund Policy

We want you to shop with confidence. That's why we offer a 14-Day Money Back Guarantee!

✅ How to Request a Return

If you’re not satisfied with your purchase, you may return it within 14 days of delivery.
Simply email us at contact@idressyou.co.uk with your order number and reason for return.

📋 Return Conditions

To be eligible for a return:

Item must be in its original condition, unused, and in original packaging
Product must be returned within 14 days of delivery
Buyer is responsible for return shipping unless the item is defective

❌ We do not accept returns for:

Custom-made or personalized items

Items showing signs of use or damage

Packages returned without prior contact

💸 Refunds

Once we receive and inspect your return, we will notify you.
Approved refunds will be processed to your original payment method within 5–7 business days.

If the item is damaged during shipping, we’ll send a replacement 100% free of charge.