Shipping & Returns Policy
-Shipping Information
We are committed to delivering your order quickly and reliably. Standard processing time is 1–2 business days before dispatch.
Estimated delivery times
United Kingdom: 2–5 business days
Europe: 5–10 business days
Rest of the world: 7–15 business days
Note: Delivery times may vary depending on courier services and destination.
-Tracking Information
You will receive an email with tracking details once your order has been shipped.
-Customs & Duties
International orders may be subject to customs duties or taxes charged by the destination country. These charges are the customer’s responsibility.
-Return Policy – Your Right to Cancel
You have the legal right to return your order within 14 calendar days of receiving it, without providing any reason.
-Conditions for Returns
Items must be unworn, unused, and in the original packaging with tags attached.
Include proof of purchase (order confirmation or invoice).
For hygiene reasons, certain items (e.g., underwear, earrings) cannot be returned unless faulty.
Faulty or defective items can be returned in line with statutory rights.
-How to Request a Return
To start a return, contact us:
📞 +44 7424 503366
-Return address
M&G Family Ltd
17 Tilehouse Close
WD6 4AS, United Kingdom
We recommend using a tracked delivery service. Unless the item is defective, return shipping costs are the customer’s responsibility.
-Refunds
Once we receive and inspect your return, we’ll notify you by email. Approved refunds are processed to the original payment method within 5–7 business days.
-Contact
For any questions regarding shipping or returns, please reach us at:
📞 +44 7424 503366