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Privacy Policy

Last Updated: June 2025

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At M&G Family Ltd (trading as iDressYou), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.idressyou.co.uk or make a purchase from us.

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1. Information We Collect

We may collect and process the following categories of personal information when you interact with our website or place an order:

  • Personal Identification Information: Name, email address, phone number, billing address, and shipping address.

  • Order and Transaction Details: Items purchased, order dates, payment information (processed securely via third-party providers).

  • Account Information: Login credentials and preferences if you register an account on our website.

  • Technical Data: IP address, browser type, operating system, device identifiers, and cookie information.

  • Communication Data: Messages or correspondence you send to us via email or contact forms.

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2. How We Use Your Information

Your personal data is used for legitimate and specific business purposes, including:

  • Order Processing: To process, fulfil, and deliver your orders.

  • Customer Support: To respond to your enquiries and provide assistance.

  • Communication: To send order confirmations, shipping updates, and service notifications.

  • Marketing: To send promotional emails where you have provided explicit consent (you may unsubscribe at any time).

  • Website Improvement: To analyse website performance, enhance user experience, and improve our services and products.

We will not use your personal data for any purpose incompatible with those stated above.

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3. Sharing Your Information

We do not sell, rent, or trade your personal information.
However, we may share limited data with trusted third parties solely for operational purposes, including:

  • Delivery and Courier Services – to deliver your orders.

  • Payment Processors – such as PayPal or card providers, to process secure payments.

  • IT, Hosting, and Analytics Providers – who help us operate and maintain our website and its security.

All third parties are contractually bound to protect your data and use it only in accordance with applicable data protection laws.

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4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our lawful bases for processing include:

  • Performance of a Contract: To fulfil your orders and provide customer support.

  • Legal Obligations: To comply with applicable laws (e.g. tax, accounting).

  • Consent: For marketing communications and cookies where required.

  • Legitimate Interests: To improve our website, customer experience, and business operations.

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5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected.

  • Transaction and order information is typically retained for up to 6 years, in accordance with legal and tax requirements.

  • Marketing data is retained until you withdraw consent or unsubscribe.

  • Technical and website usage data may be retained for analytical and security purposes for a shorter period.

After the retention period, your data is securely deleted or anonymised.

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6. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access your personal data.

  • The right to rectification if your data is inaccurate or incomplete.

  • The right to erasure (“right to be forgotten”) in certain circumstances.

  • The right to restrict processing or object to the use of your data.

  • The right to data portability to receive your data in a structured format.

  • The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at contact@idressyou.co.uk.
We may need to verify your identity before fulfilling your request.

If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and personalise content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
For more information, please refer to our [Cookie Policy].

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8. Data Security

We take data protection seriously. We use SSL encryption, secure servers, and industry-standard security protocols to protect your data from unauthorised access, alteration, or disclosure.

We also implement organisational measures to ensure that only authorised personnel have access to your personal information.

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9. Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact:

M&G Family Ltd
17 Tilehouse Close
Borehamwood, WD6 4AS
United Kingdom

Email: contact@idressyou.co.uk
Telephone: +44 7424 503366

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